For a full refund of the product purchase price, your order must be received within 7 days of purchase. Shipping costs are non refundable. We will happily pay return shipping fees if the delivery is a mistake of TheraSolv Botanicals (ex. you received a broken or wrong item). If you have a purchase of more than 1 item, only 1 item of each type is allowed to be opened (i.e. if you ordered TheraSolv CBD Tincture and TheraSolv CBD Topical, both can be opened, but not 2 bottles of TheraSolv CBD Tincture) – others must come back unopened and unused in order to receive FULL refund. No CUSTOM ORDER items can be returned for refund. For custom order return inquiries email us at email@example.com.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to TheraSolv Botanicals customer service address provided via email confirmation with requested RMA number.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
For returns, contact us at firstname.lastname@example.org or call us at 404-740-5879 to request an RMA (return merchandise authorization).
No returns can be accepted for refund without RMA.